Privacy Policy

Last updated: 10/13/2026

Ellitestay (“us”, “we”, or “our”) operates ellitestay.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

INFORMATION COLLECTION AND USE

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

LOG DATA

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data for marketing and site performance purposes.

COMMUNICATIONS

We may use your Personal Information to contact you about your reservation, our services and, with your consent, newsletters or other information related to the content of our website. You can opt out of these communications at any time.

COOKIES

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

SECURITY

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of 07/03/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

INSTAGRAM AND META PLATFORM INTEGRATIONS

Ellite Stay and its affiliated brands operate Instagram professional accounts (including @edgard.realestate) and use Meta’s official Instagram API, through an app registered with Meta, to manage those accounts. Through this integration we may publish content (posts, Reels and Stories) to our own accounts; read and respond to direct messages and comments sent to our own accounts, in order to answer inquiries from prospective guests, property owners and clients; and access aggregate metrics about our own accounts (such as reach and follower counts) to improve our content.

When you message or comment on one of our Instagram accounts, we receive the content of your message, your Instagram username and the time it was sent, exclusively through Meta’s official API. We use this information solely to respond to you and to keep a record of the conversation, exactly as any business inbox does. We do not sell this information, do not share it with third parties for their own purposes, and do not access data from any Instagram account other than the messages and comments addressed to our own accounts.

DATA DELETION REQUESTS

You may request deletion of any messages or personal data we hold from your Instagram interactions by emailing ellite@ellitestay.com with the username you used to contact us. We will delete the corresponding data from our records within 30 days and confirm by reply.

SMS / TEXT MESSAGING

If you book a stay with Ellite Stay LLC or contact us by text message, we may send you SMS messages about your reservation, such as check-in instructions, access details, reservation updates and responses to your questions. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of any purchase.

We do not sell, rent or share your personal information, including your phone number, with third parties or affiliates for marketing, promotional or lead generation purposes. SMS opt-in data and consent will not be shared with any third parties.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at contact@ellitestay.com.